The Mainichi Shimbun solutions some common questions readers may have about Japan’s major journey business enterprise JTB Corp. That started to price clients for consulting with a team of workers about their journey plans from April this year.


Answer: JTB began to rate expenses for travel consultations from April this yr at a total of 12 branches — within the Greater Tokyo Area, the Tohoku area in northern Japan and the northernmost prefecture of Hokkaido — consisting of the ones in Tokyo’s Shibuya Ward. It fees 2, one hundred sixty yen for a consultation about a journey within the usa and five,400 yen for the experience of a foreign place, each such as tax. JTB will remember introducing the same machine in more branches relying on customer reaction.

Q: Why did JTB introduce charges for consulting about journey plans?

A: The Japanese authorities specify in a version settlement between tour organization and consumer called “general adventure business stipulation” that a client can pay a charge to a journey enterprise when they get hold of recommendation vital for making plans a trip. JTB has a same rule but initially provided free consultations because of problems in drawing a line between a session and random communication.

Though JTB has decided to observe the rule of thumb and fee charges, it will be used to fund part of the traveling price if the purchaser books a ride inside a month from consulting JTB staff. Moreover, JTB will nevertheless offer unfastened consultations for honeymoon plans. The agency says it has not obtained complaints so far.

Q: Why did JTB start charging charges now, if there has been already a rule on it?

A: Amid the use of online tour corporations to e-book flights and lodges, that is becoming extra commonplace, the pass is to remind customers of the value of information and services that most effective a travel enterprise can provide, in step with JTB. Furthermore, the expenses are aimed to relieve congestion at reception desks in branches. By presenting free consultations for customers who make reservations in advance, JTB ambitions to boom such customers and reduce ready time.

Q: Do different tour organizations rate expenses for consulting about journey plans?

A: Currently, there are no different groups that fee customers while presenting consultations. “There are instances wherein random conversations with clients have led them to consult approximately their journey plans genuinely, and it is hard to price charges for providing consultations, realistically speaking,” explained a Nippon Travel Agency Co. Professional. Many other journey businesses believe this questioning.

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